Refund policy

All of our products are made to order. Therefore we do not offer refunds due to a wrong size ordered. 

We do offer exchanges for defective products

To be eligible for an exchange due to a defective product, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start an exchange, you can contact us at hello@thesillypuppy.com . 

Once confirmed by email, we will provide you the return shipping address.

If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any exchange questions at hello@thesillypuppy.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Exchanges will only be made due to a damaged/defective product

Refunds
We will notify you once we’ve received and inspected your damaged/defected product, and let you know if the exchange was approved or not. If approved, you’ll be be ordered a the same item SKU as a replacement product.